Updated 04.09.2024
ONLINE STORE
We sell products only to individuals over 18 years old within the EU. We reserve the right to change prices and shipping costs.
ORDERING
Our products can be ordered from the online store at www.halfwaycrookscbd.com. All orders are confirmed via email, which will include the order’s price, shipping costs, and a summary of the ordered products. Receiving an order confirmation requires providing a valid email address and phone number when placing the order. By placing an order, the customer agrees to the delivery terms.
PAYMENT METHODS
Payments are processed through the Paytriot payment gateway via card payment or SEPA transfer.
SHIPPING METHODS AND COSTS
We will ship products within 2-4 business days. Shipping costs are fixed, regardless of the size of the package/letter. Shipping costs include postage and packaging.
RETURN POLICY
Customers have a 14-day right of return under Finnish consumer protection law. The right of return only applies to items that are in their original packaging, as new, unopened, unused, and in a saleable condition, such that the product can be confirmed as unused.
The return shipping is at the customer’s expense, and the customer must first contact the seller to initiate a return.
Notification of defective products or incorrect deliveries must be made to the Halfway Crooks CBD online store email address at info@halfwaycrookscbd.com within 14 days of receiving the product. We do not accept returns more than 14 days after the customer has collected their order. Once a return is approved, the money will be refunded to the bank account you provided or, alternatively, to the card used for the purchase. If the returned product is not in the aforementioned condition, the product price will not be refunded. Return shipping is at the customer’s expense.
In case of issues with transportation or defective products: If the product is lost during shipping or is damaged, please report it immediately via email to info@halfwaycrookscbd.com.
PROMOTIONAL CODES
Promotional codes do not apply additional discounts on discounted products. Discount codes only apply to products at regular prices.
DATA PROTECTION
We handle customer information confidentially. The collected data and its use are described in a separate privacy statement. The connection between the website (halfwaycrookscbd.com) and the customer is secure.
LIABILITY
While we proudly aim to sell top-quality products, unfortunately, a product that does not meet our standards may occasionally be included. In cases of defects, we always strive to resolve issues in collaboration with the customer.
CHANGES TO DELIVERY TERMS
We reserve the right to change our delivery terms.
APPLICABLE LAW AND DISPUTE RESOLUTION
The laws applicable to the contractual relationship between the online store and the customer will apply. If any disputes related to the purchase agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board for resolution.